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FAQs about Sidemen Clothing Orders
Just a heads up, due to the increased volume of orders we have received during the Black Friday Event please allow up to 10 working days for your order to be dispatched. Once your order has been dispatched, we'll let you know the tracking number so you can keep an eye on its progress.
Sale items purchased will only be eligible for exchange/store credit unless stated otherwise. This applies to both in store and online orders. This includes sitewide sales and promotional events such as the Ultimate Sidemen Black Friday Sale.
If you place an order and realise that you have made a mistake with the shipping address, please email us ASAP. We recommend reviewing all details before checkout and getting in contact with us to amend any mistakes or typos. We will not be liable for any orders marked as delivered with incorrect addresses provided. Either use the customer contact form on this page or send an email to the support team at email@example.com, and the team will do what they can to make any changes before your order is shipped.
Unfortunately, we are unable to process size or product changes after a product has been placed. In this instance, we will proceed with a full cancellation of your existing order and issue a full refund, please see the sections below for more information.
Typically, funds are returned within a couple of hours. However, please allow up to 10 working days for the refund to reflect in your account.
Unfortunately, the refund process is subject to standard banking procedures, and we cannot expedite it. We appreciate your patience.
Certainly! After your order has been canceled and refunded, feel free to place a new order with the correct products and sizes.
The following payment methods are accepted on our website:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
Once you have placed your order you will be directed to the order confirmation page. This will contain your order number and within 30 minutes you should receive your order confirmation email. Once our warehouse team has packed your order ready to be collected by DPD/Royal Mail/DHL, you will receive your shipping confirmation email, this will contain your tracking link. Please be aware that it can take up to 24 hours after dispatch for the tracking to update so please sit tight. If you do not see these emails in your main inbox, be sure to check your junk or spam folders as they may have been misrouted.
If your cart total is equal to or over the amount needed to qualify for free shipping (£120 Domestic/£200 International), the free shipping option will automatically be unlocked at checkout. If the free shipping option does not appear, this means that your cart total is not above the threshold for free shipping.
Please be aware that orders will have to be above the totals of £120 domestic and £200 international even once a discount code has been applied to an order so bear this in mind when compiling your order.
Orders can and will be refunded if they are flagged by our system as being potentially fraudulent orders. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection or VPN are automatically flagged and will be refunded.
We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, you can report faulty/incorrect items on our returns portal. Simply enter your email address and 6-digit order number then follow the steps to upload images of the item, and a member of our team will deal with your request.
If you’re unable to place an order, it may be that there is an issue with some of the information entered at checkout. This can include:
- Your card details
- The billing address
- The security code (CVV) on the back of your card
- Incorrect address information
- Unable to ship to the address provided - please refer to Why Can’t My Order Be Shipped To My Address?
If after checking these you’re still having trouble placing an order, it may be your bank preventing your order from going through. We recommend contacting them directly for further information.
If you have received an error message, please contact our customer service team detailing the issue and they will be able to provide you with further assistance.
If we are dealing with your request/enquiry, please reply to emails via the same email thread as it will help us solve any problems you may have MUCH faster.
On our Contact page, please include your order number in your message to ensure that your request can be dealt with as quickly as possible. Please also provide us with all relevant information based around your request/enquiry as this will help us provide the best solution.