FAQs about Sidemen Clothing Returns and Refunds

Want to return your item(s) for a refund? We accept refund requests on orders/item(s) that are in their original condition within 15 days of the order arriving at your shipping address.

Want to return your item(s) for an exchange? We accept exchange requests on orders/item(s) that are in their original condition within 30 days of the order arriving at your shipping address.

Sale items are only eligible for exchange/store credit unless stated otherwise.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

  1. Visit our returns portal here
  2. Enter your email address and 6 digit order number.
  3. Follow the steps and select whether you would like to return or exchange your selected products.
  4. Once you have completed the returns process and paid for the return, you will be emailed a Royal Mail shipping label.
  5. Please print out the returns shipping label and securely apply it to the outside of the box/bag. Please use this to cover the original shipping label if possible.
  6. Place the items you are returning or exchanging into the box/bag and seal them up securely.
  7. Take the parcel to your local Royal Mail drop-off point; you can find this by clicking here. Enter your postcode to find your nearest drop-off point.
  8. Once your return has been received and your items have passed our inspection process, we will process your exchange, refund or store credit. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse. Once we have received your parcel, it can take up to 10 working days for this to be processed. From the moment your return has been processed it can take anytime up to 10 working days for the funds to show in your account. Please note that processing times can be longer during drop and holiday periods.

We do not accept any returns/exchanges on orders or item(s) that are sent back to us after the relevant returns period shown above. This may result in your order/item(s) getting sent back to your original shipping address.

Please be aware that any unregistered items in your return will not be processed. Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed (e.g. SDMN Varsity Hoodie Stone should be returned with the barcoded poly bag and the XIX Silver chain should be sent back with the branded SDMN cardboard box and its contents/packaging).

Want to return your item(s) for a refund? We accept refund requests on orders/item(s) that are in their original condition within 14 days of the order being fulfilled.

Want to return your item(s) for an exchange? We accept exchange requests on orders/item(s) that are in their original condition within 60 days of the order being fulfilled.

Sale items are only eligible for exchange/store credit unless stated otherwise.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

  1. Visit our returns portal here
  2. Enter your email address and 6 digit order number.
  3. Follow the steps and select whether you would like to return or exchange your selected products.
  4. Choose the ‘Mail’ shipping option and arrange delivery back to our warehouse with a local courier - Unit 5 Klinger Industrial Park, Edgington Way, Sidcup, DA14 5AF, United Kingdom.
  5. Place the items you are returning or exchanging into the box/bag. Please ensure you include your original packing slip so we can identify the return, or leave a note with your original order number on/inside the parcel and seal it up securely.
  6. Once your return has been received and your items have passed our inspection process, we will process your exchange, refund or store credit. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse. Once we have received your parcel, it can take up to 10 working days for this to be processed. From the moment your return has been processed it can take anytime up to 10 working days for the funds to show in your account. Please note that processing times can be longer during drop and holiday periods.

We do not accept any returns/exchanges on orders or item(s) that are sent back to us after the relevant returns period shown above. This may result in your order/item(s) getting sent back to your original shipping address.

Please be aware that any unregistered items in your return will not be processed. Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed (e.g. SDMN Varsity Hoodie Stone should be returned with the barcoded poly bag and the XIX Silver chain should be sent back with the branded SDMN cardboard box and its contents/packaging).

Want to return your item(s) for a refund or exchange? We accept refunds and exchanges on item(s) that are in their original condition within 28 days of purchasing at the Sidemen Clothing Bluewater Store.

Sale items are only eligible for exchange/store credit unless stated otherwise. This includes seasonal sales and promotional events.

To do this, head into the store with your item(s) and original paper or e-receipt and speak to one of our colleagues and they will be able to assist you.

We do not accept any returns/exchanges on item(s) that are returned after the relevant periods shown above.

All items are inspected upon return, to be eligible for a refund/exchange all items should be brought back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed.

Sale items purchased will only be eligible for exchange/store credit unless stated otherwise. This applies to both in store and online orders. This includes sitewide sales and promotional events. Our returns policy can be found above in the 'How To Return An Order' sections.

We do not cover the costs of returning/exchanging items, unless they are deemed faulty with proof of the fault/damage provided to us via our returns portal or email prior to the return. All returns should be paid for by the customer.

We aim to process returns and exchanges within 10 working days of having received the order/item(s), however, during busy periods this may take a little longer. Refunds may take up to 10 working days to appear in your account once they have been issued. If you have not been notified of your refund after 14 days of us receiving the return, please get in touch with us so we can investigate this further.

Yes, you still have the right to return your order regardless of which payment method is used at checkout. If you paid for an order in full using only a gift card, this amount will be returned to the gift card to use again on another purchase. If you paid for an order using both a gift card and card/PayPal, your refund is applied to the gift card first until it reaches the full amount, then the rest of the refund is applied to any other payment method.

Online Store credit is the quickest option if you want to order another product in exchange without waiting for a refund; select Store Credit when registering your return online. Once your return is received and processed at the warehouse, you will instantly receive an email with your store credit code and be able to use it on our website. Please note that Online Store Credit can only be used on our website.

If you wish to exchange your item, simply select the "Return for exchange" option our our returns portal once you have entered your order information and selected the item(s) you wish to return. You will then be able to select the item you wish to exchange for, this includes any items of the same or lesser value.

If a refund is selected, all successfully returned items will be credited to the original payment method used to purchase the items. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is the quickest option if you would like to order another product in exchange without having to wait for a refund. If you have any queries or wish to discuss the returns procedure with our team, please do not hesitate to contact us at support@sidemenclothing.com.

We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, you can report faulty/incorrect items on our returns portal. Simply enter your email address and 6-digit order number then follow the steps to upload images of the item, and a member of our team will deal with your request.

If you receive a faulty item you are entitled to the following:

0-30 days - You can request a replacment at the cost of Sidemen Clothing or an immediate refund.

31 days - 6 months - If your goods can't be repaired or replaced, then you're entitled to a refund, in most cases unless stated otherwise.