FAQs

Orders placed before 7pm should be dispatched same day.

• Royal Mail UK Shipping: 2 - 3 working days
• FedEx International: 3 - 10 Working days depending on location.

If you have not received your order within 3 weeks of placing your order, please get in touch via the contact form on this page and someone will be able to assist you.

After placing an order, you will have a 60 minute window to make any changes to your order, including size changes, product changes, shipping address amendments.

You can make these changes through your account page or by clicking the button in your order confirmations email. If it is passed the 60 minutes, you will need to get in touch via the contact form. If your order has already been dispatched, we will be unable to make any amendments.

If you have received a faulty or incorrect item, you should get in touch via the contact form on this page and a member of our support team will be able to assist you further.

Orders can be cancelled and refunded by our system if they are flagged as potentially fraudulent. The most common reason that causes this is if a VPN or proxy internet connection is used when placing the order. If this issue persists, feel free to get in touch and someone on our support team will be able to assist you further.

We accept returns up to 30 days from the date the order gets marked as delivered to you.

To return an order, visit our returns portal and follow the steps provided. You will need your email address and 6 digit order number to process a return.

Once your return has been requested, you will receive an email to make payment for the returns label which will be sent over via email once paid.

All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back in their original condition, unwashed and not damaged.

We do not cover the cost of returning an order unless the item is damaged or you received the incorrect item. We do cover the cost of shipping out any exchange orders.

We aim to process a return within 10 working days of it being delivered to us. If you have sent a return back and have not heard anything within this time frame, please get in touch via the contact form and a member of our team will look into this for you.

You can return something purchased with a gift card. If you are requesting a refund, the refund will be processed back onto the gift card used at purchase.