Order issues?

Sale items purchased will only be eligible for exchange/store credit unless stated otherwise. This applies to both in store and online orders. This includes sitewide sales and promotional events.

The following payment methods are accepted on our website:

• Mastercard
• Visa
• Maestro
• American Express
• Paypal
• Apple Pay
• Google Pay
• Clearpay
• Shop Pay
• Discover
• Diners Club

Once you have placed your order you will be directed to the order confirmation page. This will contain your order number and within 30 minutes you should receive your order confirmation email. Once our warehouse team has packed your order ready to be collected by DPD/Royal Mail/DHL, you will receive your shipping confirmation email, this will contain your tracking link. Please be aware that it can take up to 24 hours after dispatch for the tracking to update so please sit tight. If you do not see these emails in your main inbox, be sure to check your junk or spam folders as they may have been misrouted.

The following payment methods are accepted on our website:

• Mastercard
• Visa
• Maestro
• American Express
• Paypal
• Apple Pay
• Google Pay
• Clearpay
• Shop Pay
• Discover
• Diners Club

If your cart total is equal to or over the amount needed to qualify for free shipping (£120 Domestic/£200 International), the free shipping option will automatically be unlocked at checkout. If the free shipping option does not appear, this means that your cart total is not above the threshold for free shipping.

Please be aware that orders will have to be above the totals of £120 domestic and £200 international even once a discount code has been applied to an order so bear this in mind when compiling your order.

Orders can and will be refunded if they are flagged by our system as being potentially fraudulent orders. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection or VPN are automatically flagged and will be refunded.

We are very sorry to hear that you have received a faulty item. To get this sorted as quickly as possible, please email our team over at support@sidemenclothing.com and provide the following information:

• Your full name
• Your order number
• The product name(s)
• Clear photos of the faults or incorrect items (If incorrect please provide photos of the sizing on garment tag and any barcoded bag)

Alternatively, you can report faulty/incorrect items on our returns portal. Simply enter your email address and 6-digit order number then follow the steps to upload images of the item and a member of our team will deal with your request.

If you place an order and realise that you have ordered the wrong size item or made a mistake with the shipping address, please email us ASAP. We recommend reviewing all details before checkout and getting in contact with us to amend any mistakes/typos as we will not be liable for any orders which have been marked as delivered with incorrect addresses provided. Either use the customer contact form on this page or send an email to the support team at support@sidemenclothing.com and the team will do what they can to make any changes before your order is shipped.

Once your order has been cancelled, refunds may take approximately 5-10 business days to appear in your account. Please note that processing times can vary between banks.

If you’re unable to place an order, it may be that there is an issue with some of the information entered at checkout. This can include:

• Your card details
• The billing address
• The security code (CVV) on the back of your card
• Incorrect address information
• Unable to ship to the address provided - please refer to Why Can’t My Order Be Shipped To My Address?

If after checking these you’re still having trouble placing an order, it may be your bank preventing your order from going through. We recommend contacting them directly for further information.

If you have received an error message, please contact our customer service team detailing the issue and they will be able to provide you with further assistance.

If we are dealing with your request/enquiry, please reply to emails via the same email thread as it will help us solve any problems you may have MUCH faster.

On our Contact page, please include your order number in your message to ensure that your request can be dealt with as quickly as possible. Please also provide us with all relevant information based around your request/enquiry as this will help us provide the best solution.