Title: Retail Assistant (Zero-Hour Contract)

Job description:

Retail Assistants are the driving force of the store, acting as the link between the brand and our customers. With customer experience at the centre of everything you do, you’ll confidently engage with shoppers, deliver exceptional customer service, and leave every customer with a lasting impression.

Location: Bullring Mall, Birmingham

Ideal applicant:

• Previous retail experience (preferred, but not essential)
• Passionate about delivering great customer service
• Enthusiasm, energy and a proactive approach to work
• Stays calm and patient in pressurised situations
• A collaborative mindset and team-first attitude

Key responsibilities:

• Providing exceptional customer service and converting browsers into buyers
• Strong and welcoming presence on the shop floor
• Handling challenging situations with confidence and professionalism
• Maintaining high awareness to minimise theft and protect stock
• Having genuine conversations with customers
• Replenishing the sales floor with urgency, and keep the shopfloor looking its best

Benefits:

• Uniform allowance
• Generous employee discount
• Flexible, zero-hour contract to work around you

Inclusivity is at the heart of everything we do. We recognise and celebrate the unique talents, perspectives, and backgrounds that each individual brings to our team. We firmly believe that diversity fuels creativity and leads to the most innovative solutions. By fostering an inclusive culture, we create a safe and welcoming space where everyone feels valued, respected, and empowered to contribute their best.

Sidemen Clothing is more than just a clothing brand; it is a vibrant and dynamic community that thrives on inclusivity, creativity, collaboration, professionalism, and a commitment to making a difference. We are dedicated to fostering a company culture that empowers our team members to excel, grow, and create lasting impact together.

Expected start date: September 2025