Refund policy

How To Return An Order (UK)

Want to return your item(s) for a refund? We accept refund requests on orders/item(s) that are in their original condition within 14 days of the order arriving at your shipping address.

Want to return your item(s) for an exchange? We accept exchange requests on orders/item(s) that are in their original condition within 30 days of the order arriving at your shipping address.

Sale items are only eligible for exchange/store credit unless stated otherwise.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

Visit our returns portal here
Enter your email address and 6 digit order number.
Follow the steps and select whether you would like to return or exchange your selected products.
Once you have completed the returns process and paid for the return, you will be emailed a Royal Mail shipping label.
Please print out the returns shipping label and securely apply it to the outside of the box/bag. Please use this to cover the original shipping label if possible.
Place the items you are returning or exchanging into the box/bag and seal them up securely.
Take the parcel to your local Royal Mail drop-off point; you can find this by clicking here. Enter your postcode to find your nearest drop-off point.
Once your return has been received and your items have passed our inspection process, we will process your exchange, refund or store credit. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse. Once we have received your parcel, it can take up to 10 working days for this to be processed. From the moment your return has been processed it may take up to 10 working days for refunds to appear in your account. Please note that processing times can be longer during drop and holiday periods.

We do not accept any returns/exchanges on orders or item(s) that are sent back to us after the relevant returns period shown above. This may result in your order/item(s) getting sent back to your original shipping address.

Please be aware that any unregistered items in your return will not be processed. Returned orders are the customers responsibility until they reach us, so please ensure that parcels/packages are sealed and packed correctly to ensure they do not get damaged in transit.

Please note that personalised goods are not eligible for return or exchange. All sales of customised items are final.

All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back to us in their original condition, unwashed and not damaged. Items that come with a tag attached cannot be returned if the tag has been removed (e.g. SDMN™ Hoodie Slate should be returned with the barcoded poly bag and the XIX Silver chain should be sent back with the branded SDMN cardboard box and its contents/packaging).

How To Return An Order (International)

Want to return your item(s) for a refund? We accept refund requests on orders/item(s) that are in their original condition within 14 days of the order being fulfilled.

Want to return your item(s) for an exchange? We accept exchange requests on orders/item(s) that are in their original condition within 60 days of the order being fulfilled.

Sale items are only eligible for exchange/store credit unless stated otherwise.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

Visit our returns portal here
Enter your email address and 6 digit order number.
Follow the steps and select whether you would like to return or exchange your selected products.
Choose the ‘Mail’ shipping option and arrange delivery back to our warehouse with a local courier - Unit 5 Klinger Industrial Park, Edgington Way, Sidcup, DA14 5AF, United Kingdom.
Place the items you are returning or exchanging into the box/bag. Please ensure you include your original packing slip so we can identify the return, or leave a note with your original order number on/inside the parcel and seal it up securely.
Once your return has been received and your items have passed our inspection process, we will process your exchange, refund or store credit. You will receive a final update email when your refund or exchange is processed.