Delivery issues?

UK Orders: Our UK orders are shipped via DHL or Royal Mail Tracked 48. Tracking info will be sent to the mobile number/email address provided at checkout.

Worldwide Orders: Our worldwide orders are shipped via DHL Express Worldwide/DHL European Road and DPD European Road/DPD Air International. If you can, please enter both a contact number and email address at checkout. Tracking updates and delivery options will be sent to the contact information provided.

PLEASE NOTE: Couriers (such as DHL and DPD) cannot deliver to PO Box addresses. Please DO NOT use a PO Box as your delivery address as it may result in not only your order being undelivered, you may also incur a fee for it to be shipped out to you again.

Our estimated delivery timescales are as follows.

UK Orders:

• UK Courier Delivery (DHL Standard) – 2-4 Working Days
• UK Courier Delivery (DHL Express) – 1-2 Working Days
• UK Mail Delivery (Royal Mail Tracked) – 3-5 Working Days

International Orders:

• Worldwide Delivery (DHL Express) – 3-7 Working Days
• Worldwide Delivery (DPD Air International) – 3-7 Working Days
• European Delivery (DHL European Road) – 2-6 Working Days
• European Delivery (DPD European Road) – 2-6 Working Days

Delivery timescales for your designated country will be provided to you at checkout, these can vary depending on your location. Delays with customs, imports and any other issues outside of our control are not included in these timescales. We aim to send out your products as fast as possible but during busy periods we may not be able to meet these timescales.

Customers should contact us via the 'Contact Us' page within 2 weeks of placing your order if you have not received your delivery within the above given time frames. Any orders placed after 12pm on Fridays will not be shipped until the following Monday (excluding Bank Holidays).

Not going to be in for your delivery? Our shipping services may allow the option of delivering to a safe place. By opting for your order to be left in a nominated safe place, you will be accepting liability for this shipment. If your order were to be lost or stolen, we would be unable to provide a replacement or refund.

Shipping costs for your designated country will be provided to you at checkout, these can vary depending on your location. Customs/import fees are not included in the total of your order. These are billed from DHL/DPD once the parcel is in transit. See the subsection below for more information on customs/import fees.

Orders being sent internationally may incur customs charges/import fees for importing goods, these are NOT included in the shipping fee. Countries have varying regulations regarding imports, therefore we strongly advise that you research the import regulations in your region before placing an order. We cannot cover these import charges for you.

International Shipment Refusals: In the event of a shipment being refused at or before the point of delivery, we may have the shipment returned to us by DHL/DPD where you will receive a refund, minus the cost of having the item(s) shipped back to us (Return shipping charge). This will be the same as the shipping cost originally paid at the time of purchase. In some circumstances we may not be able to retrieve shipments that have been refused. These shipments may be abandoned and we will not be able to process a refund. We cannot be held accountable for non-compliance of payment of import duties or customs charges by the receiver.

Afghanistan: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Afghanistan until further notice.

Belarus: Please note that shipping services to Belarus are currently suspended, therefore we're not able to ship any orders to customers in Belarus until further notice.

Cuba: Unfortunately, DHL does not currently allow shipping to Cuba. We apologise for any inconvenience caused.

Egypt: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to Egypt for the foreseeable future.

Guyana: Unfortunately, due to Paperless Trade restrictions, we're currently unable to ship orders to Guyana. We're doing our best to find a solution. Apologies for any inconvenience caused.

India: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to India for the foreseeable future.

Iran: Unfortunately, due to restrictions outside of our control, we are not able to ship to Iran at this time. Apologies for any inconvenience caused.

Iraq: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Iraq until further notice.

Israel: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Israel until further notice.

North Korea: Unfortunately, DHL does not currently allow shipping to North Korea. We apologise for any inconvenience caused.

Pakistan: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to Pakistan for the foreseeable future.

Palestine: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Palestine until further notice.

Russia: Unfortunately, we CANNOT ship orders to Russia, as Russian Customs authority regulations stipulate that shipments can only be sent to registered business addresses and must be for commercial purposes. A shipment to a private individual cannot be sent to a business address. Any orders placed to Russian addresses will automatically be cancelled and refunded.

Syria: Unfortunately, DHL does not currently allow shipping to Syria. We apologise for any inconvenience caused.

Ukraine: Please note that shipping services to Ukraine are currently suspended, therefore we're not able to ship any orders to customers in Ukraine until further notice.

Yemen: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Yemen until further notice.

Yes, we do ship to armed forces addresses. Please ensure you complete the billing address field as appropriate and the armed forces address as the delivery address. Please leave a CN22 request in the order notes to ensure your order is delivered without any issues.